Cruise Port Shops specializes in providing high-quality clothing and accessories for cruise ship travelers and seafarers, not only for when they are offshore and vacationing, but for their all-year-round fashion needs. Here are some frequently asked questions to help you navigate our store:

Q: Who can shop at your store?

A: Our store is only open to cruise ship travelers and seafarers. In order to access the store, you must provide your traveler ID, cruise company, and travel date, or your employee information as a seafarer.

Q: Who is your customer?

A: Our online store has two sections. One for cruise ship travelers and one for seafarers. 

Q: What kind of products do you sell?

A: We sell a wide range of clothing and accessories for men, women, and children. Our products include swimwear, resort wear, hats, sunglasses, jewelry, and more. 

Q: Do you have a physical store location?

A: We currently only operate as an online store, but we are opening 10 locations at cruise Ports in the United States. We currently have a Lego physical shop at the port of San Francisco. That location also has a kiosk to purchase other brands.

Q: What is your return policy?

A: We accept returns on most products within 30 days of purchase, as long as they are in their original condition and packaging. Some items, such as swimwear, underwear, and sale items, are not eligible for returns. Please see our full return policy for more information.

Q: Do you offer international shipping?

A: We currently only ship to addresses within the United States.

Q: Can I purchase products before my cruise and have them shipped to me?

A: Yes, you can purchase products before your cruise and have them shipped to you. Please note that we cannot ship products to addresses outside of the United States.

Q: What payment methods do you accept?

A: We accept all major credit cards, as well as PayPal.

Q: How can I contact customer service?

A: You can contact customer service by email at cc@pjbuyamericas.com. We're available to help you Monday through Friday from 9am to 5pm EST.

Q: Do you have physical store locations at cruise ports in the United States?

A: Our Lego shop is open at the San Francisco cruise port. We are in the process of opening 10 shops at cruise ports in the United States. 

Q: Do you offer any discounts or promotions?

A: Yes, we frequently offer discounts and promotions on select items. Be sure to sign up for our email newsletter.

Q: Can I track my order?

A: Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package.

Q: Do you offer free shipping?

A: We offer free standard shipping on all orders over $50 within the United States. For orders under $50, a flat rate shipping fee will apply.

Q: Who owns Cruise Port Shops?

A: PJ Buy Americas and PJ Sourcing own cruiseportshops.com. They have partnered with Metro Cruise to facilitate the cruise port logistics and package delivery for seafarers that shop with us. 

Q: How do I create an account?

A: As a cruise traveler, you have to sign up by entering your traveler ID, which is usually listed on your cruise reservation, your email address, a password, and travel date. As a seafarer or crew member, you have to enter the cruise line you work for, your email address, name, and password. 

Q: Do you ship to cruise ports in the US?

A: We ship to the ports that Metro Cruise operates only. 

Q: How do I return a package as a seafarer or crew member?

A: Reach out to cc@pjbuyamericas.com with your order information and we’ll coordinate the return with Metro Cruise. 

Have more questions or concerns?

Send us a message to cc@pjbuyamericas.com and we’ll get back to you ASAP!